Vindemia

GENERAL TERMS AND CONDITIONS


1. OBJECT

The purpose of these General Conditions is to regulate the relationship between Vindemia (hereinafter the Customer), relating to all transactions carried out in our virtual store located at www.vindemia.wine, a domain owned by Vindemia, a legally constituted company with Tax ID number X43419893.

2. ACCEPTANCE

The purchase of the products or services must be made by activating the PAYMENT button at the bottom of the purchase request, and expresses the previous and total acceptance of each and every one of the General Conditions as shown on the Vindemia website https://www.vindemia.wine prior to the purchase of the products or services, without the application of any new features that may occur in the clauses of the General Conditions later.

From the moment of acceptance, the user acquires the status of a Vindemia Customer described in these General Conditions. Any product or service offered subsequently by Vindemia must be the subject of a new contract.

In the event that Vindemia entrusts the custody of successive versions of the general terms and conditions to a trusted third party, both parties acknowledge that the only valid version of these terms and conditions is the one in the database of the trusted third party, and in the event of conflicts between the versions, the version of the trusted third party shall prevail.

3. PRICES, PAYMENT, DELIVERY, WITHDRAWAL AND PERSONALIZED PRODUCTS
3.1 Prices

The prices applicable to each product are those indicated on the website on the date of the order including all of them including VAT (Value Added Tax).

Shipping costs are shown inclusive of tax.

The bids shall be duly marked and identified as such, indicating the previous price and the price of the bid accordingly.

Vindema reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update products and services on a daily basis depending on the market, without prejudice to which it will not affect the products already contracted by the customer.

Shipping costs are calculated based on the weights or volumes of the products in the shopping cart. Costs will depend on the duty station.

The shipping costs will appear in the selection of the shipping method and depending on all the parameters above and the shipping provider will appear their related cost.

3.2 Method of payment

There are currently two methods of payment: Credit card and Paypal.

Payment by credit or debit card:
Purchases can be paid by credit or debit card supported by the Servired payment platform. All payments through this payment gateway will provide maximum security and guarantee in transactions with Servired.
This method is the fastest because once payment is confirmed the order is confirmed and the order is confirmed and we proceed to send it as soon as possible.

Payment by paypal:
Purchases can be paid for via paypal with maximum security and convenience. You can find all the information about this payment service at www.paypal.com.
This method is the fastest because once payment is confirmed the order is confirmed and the order is confirmed and we proceed to send it as soon as possible.

Vindemia does not have access to bank details linked to card payment methods and does not know or record these details during the payment transaction.

3.3 Delivery

Deliveries are sent to the delivery address that the Customer indicates, the delivery time will depend on the shipping method selected, the product card and basket shows the expected delivery date according to a selected shipping method. In the purchase process the different methods of shipment are shown with the date foreseen for each case so that the most appropriate one can be selected. It is our aim to keep this as low as possible and in the event of any incident we will inform you as soon as possible.

The order is subject to the shipping method selected at the time of purchase.

If the Customer does not receive the order within the specified time limit, he can contact Vindemia via WhapsApp +34 636108946. The delivered products will come with their packaging and in some cases must be assembled by the customer.

3.4 Withdrawal

The customer may freely withdraw from the contract of sale, without giving reasons, within fourteen (14) calendar days from the date of receipt of the product. The date of the receipt accrediting the delivery of the product or delivery note shall be used to calculate the period of one (1) days mentioned above.

In order to exercise the right of withdrawal, the customer must indicate his willingness to return the product to the e-mail address shop@vindemia.wine indicating the e-mail used for the purchase and the order number in order to identify and speed up the process. Vindemia will reply to the customer specifying the precise instructions to carry out the return of the order. The customer may also use the model withdrawal form that we make available to him.

The customer must bear the direct cost of returning the product and must send it safely and with the necessary guarantees to ensure that the returned goods arrive in perfect condition.

Vindemia will refund the amount of the product, using the same method of payment used by the customer for the purchase of the product within a maximum of ONE (1) calendar day from the verification of the correct condition of the product sent by the customer to Vindemia .

Vindemia will only accept the return of the product when the use of the product has been limited to the mere verification of the product by the customer, in accordance with current legislation.

Vindemia will not accept the return of any product that suffers deterioration attributed to the customer.

The product must be returned in its original packaging and in perfect condition, i.e. not damaged or soiled by the customer, and will be sent to the place indicated by Vindemia in the instructions sent to the customer. The packaging must also be fully and completely identified in order to identify the sender. If the goods are not sent in the conditions described in these terms, they will be depreciated and in any case the customer will have to pay for them.

There is no refund in the case of perishable products, without prejudice to this, Vindemia will provide the customer with an incident resolution channel.

There can be no waiver in the cases contemplated in Article 102 of Royal Legislative Decree 1/2007 of 16 November, approving the Revised Text of the General Law for the Defence of Consumers and Users. There is no refund for personalised products such as personalised printing.

3.5. WARRANTIES

Vindemia guarantees the quality of the product in the terms legally established in each country.

The customer must inform Vindemia of the lack of conformity within twenty-four (24) hours of becoming aware of it.

This concept does not include deficiencies caused by negligence, hitting, use or improper manipulation.

In the event that a product has arrived at the customer's door broken, damaged or in bad condition, Vindemia will take care of picking it up at your home, without additional charges and will replace the defective product with the same product in good condition.

In order to make use of the guarantee, the CUSTOMER must contact Vindemia, who will indicate the steps to follow to make it effective.

4. ORDER PROCESSING

For the purchase of products, it is required only to fill in the purchase form with personal data and payment details.

Once the order has been received, Vindemia will immediately send a confirmation of the purchase made to the e-mail address indicated in the order as well as the present conditions of contract.

In the event that at the time of receipt of a Purchase Order there are no available stocks of the product or products covered by the Order, Vindemia will offer the Customer the possibility of purchasing a similar product.

5. VINDEMIC RESPONSIBILITIES

The availability of the shop depends directly on the state of the telecommunication systems used for its publication, and in particular on the Internet network, so Vindemia cannot be held responsible for any interruptions, delays, errors or other inconveniences caused by causes beyond its control or that of its computer suppliers, including problems arising from the connection software, computer system, modem, power supply, or telecommunications networks.

Vindemia is committed in good faith to comply with the information, deadlines and availability of its products. In the event of any incident, the customer will be informed immediately, avoiding any extra costs and giving him options before the order has been dispatched.

All photographs, videos and product information are supplied by our suppliers or produced with the highest possible accuracy by Vindemia... Even with the best of faith, it is possible that in some cases the colors, the image or any other aspect may vary from reality. In these cases, or if there is an error or omission, we will proceed to correct it immediately and update the website.

6. CUSTOMER RESPONSIBILITIES

The Customer undertakes to make lawful use of the Services, without contravening the legislation in force, or harming the rights and interests of third parties.

The Client guarantees the truthfulness and accuracy of the data provided when filling in the contract forms, avoiding any damage caused to Vindemia as a result of their incorrectness.

Failure to comply with any of these Conditions may result in Vindemia withdrawing or cancelling the Services without prior notice to the Customer and without any right to compensation.

7. PERSONAL DATA AND COMMERCIAL COMMUNICATIONS

In accordance with the provisions of article 5 of Organic Law 15/1999, of 13 December, on the protection of personal data, we inform you that the personal data you have provided us with at the time of purchase or registration will be included in the file called[name of the file registered data protection], owned by Vindemia with the aim of processing your purchase and for any subsequent communication that may be necessary, as well as sending you commercial communications about the products and services by any means including electronic means.

In any case you can exercise your rights of access, rectification, cancellation and opposition against Vindemia (Pla de Pinyons 17 Caldes de Montbui Barcelona Spain)

8. INDUSTRIAL AND INTELLECTUAL PROPERTY

The intellectual and industrial property rights on the works, brands, logos and any other subject to protection contained on the Vindemia website correspond exclusively to Vindemia unless otherwise indicated. The unauthorised reproduction, distribution, commercialisation or transformation of such works, trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of Vindemia or of the owner of the same, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.

Likewise, the information to which the customer may access through this website may be protected by industrial, intellectual or other property rights. Vindemia will not be liable under any circumstances and under any circumstances for any infringement of such rights that you may commit as a user.

9. JURISDICTION AND APPLICABLE LAW

These General Conditions are governed by the law of the country of residence of the consumer.

The parties agree to submit to their elección, for the resolución of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

You may revoke your consent to the sending of electronic commercial communications at any time by sending an e-mail to the following address: shop@vindemia.wine.

You also consent that in the future - even after the business relationship has ended - Vindemia may communicate your data to other companies in the 3llideas group of companies involved in e-commerce activities.

If you do not wish your data to be communicated to these companies, please let us know by sending an e-mail to shop@vindemia.wine within 30 days from the acceptance of these conditions. If we do not receive such notification within the established period, we understand that you authorize the assignment.

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